Frequently Asked Questions
- What health and beauty products do you offer?
Answer: We offer a wide range of skincare, haircare, wellness, and beauty products, including moisturizers, serums, shampoos, vitamins, makeup, and more.
- How do I place an order?
Answer: Simply browse our website, add your desired products to the cart, and follow the checkout process. You'll receive an email confirmation once your order is successfully placed.
- Do you ship internationally?
Answer: Yes, we ship worldwide! Shipping fees and delivery times vary based on the destination, so you can view the details at checkout.
- How long will it take for my order to arrive?
Answer: Delivery times typically range from 7 to 21 business days depending on your location. You will receive a tracking number once your order is dispatched.
- Are the products safe and authentic?
Answer: Yes, all products sold on our website are sourced from trusted, verified suppliers. We ensure they meet health and safety standards before offering them to our customers.
- Can I return or exchange a product?
Answer: We accept returns and exchanges within 30 days of delivery, as long as the product is unused and in its original packaging. Please refer to our returns policy for more details.
- Do you offer free shipping?
Answer: We offer free standard shipping on orders over a certain amount. Check our shipping policy page to see the current minimum order required for free shipping.
- Can I track my order?
Answer: Yes! Once your order is shipped, you will receive a tracking number by email, allowing you to track your package online.
- What if I receive a damaged or incorrect item?
Answer: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist with a replacement or refund, as per our return policy.
- How can I contact customer support?
Answer: You can reach our customer support team via email, phone, or live chat (available on our website). We're happy to assist with any questions or concerns.